Information and Technology Services
Information and Technology Services
The University provides a wide range of ICT services to support teaching and learning. ICT support staff are available to assist with any technology-related issues you may experience. This includes help with Connect Accounts, Waikato Accounts (including activation support), printing on campus, Wi-Fi and internet access, computer labs (including Chromebook loans and remote access), software support such as Microsoft 365, and storing your work and files. Another helpful resource as it provides more indepth how-to and problem-solving information, is Tech Hub: Tech Hub (behind SSO, but Class Reps will mostly be helping students who have a Waikato Account and can get to this). Tech Hub also has Tech Chat – a virtual knowledge assistant.
Website
Email:
Phone:
07 838 4008
Hours:
Monday – Friday 8.00am – 5.00pm
Locations:
Hamilton: Te Manawa Tech Desk (Level 2, Te Manawa Student Centre)
Tauranga: Hub Tech Desk, Level 1, The Hub
UniSafe/Campus Security
UniSafe/Campus Security
UniSafe operates 24/7 and is responsible for campus safety, lost property, parking, and emergency preparedness. They also offer a SafeWalk service if students feel unsafe getting to or from their vehicle (if your vehicle is parked on Campus).
Chaplaincy
Chaplaincy
The chaplaincy team seeks to nurture the spirituality of students and staff, encouraging you to work
out your faith within your academic disciplines and vocations. The chaplains and their volunteer
assistants provide a listening ear, reflection and feedback. Just drop in at the Lady Goodfellow Chapel on the Hamilton Campus or make an appointment to see Brother Andrew when he visits
Tauranga.
Brother Andrew McKean TSSF
Ecumenical Chaplain
Email: [email protected]
DDI: (07) 858 5654
Mob: 022 066 9783
Father JP (Juan Pedro) Maldonado
Roman Catholic Chaplain
Email: [email protected]
Ph: (07) 838 4466 ext 8575
Mob: 021 090 00125
Nick Goodwin
Assistant Chaplain
Email: [email protected]
Mob: 027 417 8205
Rev Enosa Auva’a
Senior Minister: St Peters in the City, Tauranga
Email: [email protected]
DDI: (07) 975 0203
Mob: 0274 869 213
Careers & Employability Services
Careers & Employability Services
The Careers & Employability team supports students and recent graduates (up to two years after
completing study) with career planning and job readiness. They provide workshops, career expos,
industry connections, drop-in sessions, and one-on-one appointments to guide you on your employability and career journey. The team also runs the Employability Plus Award (EPA), where you can gain recognition for volunteering roles both on and off campus (including class representative
positions).
International Student Support Office (ISSO)
International Student Support Office (ISSO)
The International Student Services Team (ISSO) helps students settle into campus life, connect with
events, and feel supported throughout their journey, ensuring a smooth and successful experience.
The ISSO team provides assistance in areas such as international orientation, events and trips, study abroad and exchange programmes, general support and pastoral care, immigration and student visa information, and medical and travel insurance.
If you have any questions or need support, don’t hesitate to reach out to us at [email protected]. We’re here to help you make the most of your time at Waikato!
Te Iho o Te Manawataki | Library
Te Iho o Te Manawataki | Library
The library offers a range of tools and strategies on its website to support effective research.
These include various self-help guides covering topics such as database navigation and citation
management, designed to help students optimise their research process and enhance the quality of
their academic work.
Tailored subject guides are also available, featuring recommended resources, databases,
referencing advice, and search tips. If students still need support after reviewing the self-help guides, they can request a consultation with a librarian.
Student Learning
Student Learning
This service helps students improve their academic skills. Support includes help with assignments, referencing, English language, technology use, and thesis writing. Students can book one-on-one consultations or attend workshops.
Wellbeing Hub – Your Home Away From Home
Wellbeing Hub – Your Home Away From Home
The Wellbeing Hub is a warm, inclusive space for students to relax, recharge, and reconnect.
Whether you’re looking to chill out, study in a peaceful environment, or take part in our free
Wholesome Sessions, this is your sanctuary away from the hustle of student life.
Wholesome Sessions include:
– Mindfulness
– Art for wellbeing
– Reflexology and massages
– Visits from our friendly canine companions
– …and so much more!
Website:
Email:
Instagram:
Location:
164 Hillcrest Road (Opposite Gate 5)
Hours:
Monday – Thrusday 9.00am – 5.00pm (During Teaching Times)
Accessibility Services
Accessibility Services
Accessibility Services supports students with disabilities or impairments by providing tailored
assistance and fostering an inclusive environment for equitable access to campus life. This includes support for sensory impairments (vision, hearing), physical impairments (mobility), neurodiversity (e.g. dyslexia, ADHD, ASD), mental health conditions (e.g. anxiety, depression, PTSD), medical impairments (e.g. chronic fatigue, autoimmune conditions), as well as temporary impairments. Services offered include alternative test and exam arrangements, notetaking support, body doubling, New Zealand Sign Language interpreters, resources in alternative formats, and assistive technology.
Website:
Email:
Phone:
HAM: 022 012 4289
TGA: 022 014 9008
Booking:
Student Health Services
Student Health Services
Student Health Service offers comprehensive medical, nursing, and free Mental Health & Wellbeing services across both Hamilton and Tauranga campuses.
General Practice Clinic - Hamilton
- Routine appointments with doctors and nurses
- Same-day urgent doctor’s appointments via nurse triage (phone and ask to speak to a nurse)
- Nurse Prescriber appointments are available for common conditions (e.g. UTIs, asthma, contraception, skin infections, coughs, sexual health screens and STI treatment, eczema, acne, hayfever).
Tauranga Student Health Service
- Student Health Nurse available Mondays – Thursday for support with physical and mental health concerns, and treatment for common conditions.
- Referral to off-site services in Tauranga such as a doctor, counsellor, Rongoā Māori practitioner, and physiotherapy. · Book online via our website, Ph: 022 013 9003 or [email protected]
Mental Health & Wellbeing Team
(available to both campuses)
Routine and same-day urgent appointments are available
Team and services include:
- Mental Health Nurses: Assessment, support planning, and treatment for conditions like depression, anxiety, OCD, eating disorders, psychosis, ADHD, self-harm/suicidal thoughts, complex histories.
- Alcohol & Other Drug Clinician: One-to-one support for students around alcohol and other drugs, wanting to reduce or stop substance use.
- Social Worker: Support for mental health and violence-related challenges, service navigation, whānau connection, and community engagement; access to resources (food, safe housing, financial support)
- Counsellors: Short-term counselling for study challenges, stress, bereavement, relationships, homesickness, mild-moderate AoD or ADHD challenges, and trauma/violence-related support.
Violence Prevention
- Workshops, online learning, campaigns and events to support students.
- The Violence Prevention Coordinator can provide support with service navigation, the university complaints pathway related to interpersonal violence, and safety planning.
Emergency and Crisis Contacts
In an emergency or if there is immediate risk, call 111.
Local Mental Health Crisis Numbers:
An urgent mental health situation/crisis includes:
– Students that pose a risk of harm to self and/or others
– Students who pose a risk to others due to mental health concerns
– Deterioration of a pre-existing mental health condition
- Waikato Mental Health Crisis Team: 0800 50 50 50
- Bay of Plenty Mental Health Crisis Team: 0800 800 508
Urgent Care Clinics & Support Services:
Hamilton
- Anglesea Clinic – angleseaclinic.org.nz
- Victoria Clinic – victoriaclinic.co.nz o Tui Medical – tuimedical.co.nz
- Practice Plus (same-day after-hours virtual doctor) – practiceplus.nz
Tauranga
- Accident & Emergency Tauranga Hospital open 24/7
- 2nd Avenue Healthcare open 08:00 am – 9:00 pm
- Healthline – Free 24/7 health advice: 0800 611 116
- 1737 – Free 24/7 counselling phone line (call or text)
- Family Violence Helpline – Are You OK: 0800 456 450
- Sexual Harm Helpline – Safe to Talk: 0800 044 334
Website:
Student Health
Email:
Phone:
07 838 4037
Location:
Gate 1, Knighton Road, University of Waikato, Hamilton.
Hours:
Mon, Tue, Thru, Fri 9.00 am – 4.30 pm. Wed 9.30 am – 4.30 pm
Closed on Public Holidays and over the Christmas/New Year period.
